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12 Months Warranty

This 12 Month Warranty is provided by OWEN UP LLC, a registered Florida company located in Tamarac, Florida, USA.

This 12 Months warranty is limited to retail purchasers in the U.S. only.

OWEN UP warrants its The Flame X product (referred to in this 12 Months warranty as the “Product”) against defects in materials and workmanship for the 12 Months after the shipping of the product or to the Product’s lifetime on the market (that is, for as long as OWEN UP makes the version of the Product purchased), or for as long the particular Product unit is kept by its original retail purchaser, whichever is longer (the “Warranty Period”).

If a defect arises during the Warranty Period, OWEN UP (or its agent), at its option will (1) repair the Product at no charge, or (2) exchange the Product with the same or functionally similar product. 

Exclusions. This 12 Months Warranty does not cover normal depletion of consumable parts such as batteries, the outer case finish, cosmetic damage, combat damage, water damage, lost or stolen items, any Product that has been modified or tampered with, or damage resulting from normal wear and tear, accident, repair or attempted repair by anyone except an authorized OWEN UP service center, negligence, abuse, excessive exposure to heat or moisture, use not in accordance with the Product instructions or user manual, any other non-standard or irresponsible use, improper handling, maintenance, storage or care, or from commercial use or any use other than normal and ordinary use of the Product.

This limited warranty may not be transferred: only the original retail purchaser in the U.S. is eligible to make a claim under this 12 Months warranty. Proof of purchase may be required to verify eligibility.

Product returns covered under this limited warranty may be subject to the purchaser first receiving a Return Merchandise Authorization (RMA) number and including the RMA number with your return. Please contact The Flame X customer service to find out whether an RMA number is required before you return the Product.

For all Product returns covered under this 12 Month warranty, the purchaser is responsible for the charges of shipping the Product to OWEN UP (or its agent) and must use a method of shipping that provides a tracking number and proof of delivery. OWEN UP (or its agent) is not responsible for any package that it has not received. OWEN UP (or its agent) will pay shipping charges to return the repaired or replacement product to the purchaser if the repair or replacement is covered under this 12 Months warranty.

IN NO EVENT WILL THE LIABILITY OF OWEN UP OR ITS AGENTS OR ASSIGNS EXCEED THE REMEDIES EXPRESSLY SET FORTH IN THIS WARRANTY. WITHOUT LIMITATION OF THE FOREGOING, OWEN UP AND ITS AGENTS AND ASSIGNS WILL NOT BE LIABLE FOR ANY PROPERTY DAMAGE, LOSS, PERSONAL INJURY OR DEATH AS A RESULT OF ACCIDENT OR MISUSE OF THE PRODUCT.

THIS 12 MONTHS WARRANTY IS IN LIEU OF AND EXCLUDES ALL OTHER WARRANTIES OF QUALITY AND PERFORMANCE, WHETHER WRITTEN, ORAL, OR IMPLIED. ALL OTHER WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY DISCLAIMED. IN NO EVENT SHALL OWEN UP OR ITS AGENTS OR ASSIGNS BE LIABLE FOR SPECIAL, INDIRECT, INCIDENTAL, CONSEQUENTIAL, STATUTORY OR EXEMPLARY DAMAGES, WHETHER IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, LOSS TO PROPERTY (OTHER THAN THE PRODUCT ITSELF), OR OTHER PROPERTY OR ECONOMIC LOSSES.

There may be some jurisdictions that do not permit the exclusion of incidental or consequential damages so that exclusion might not apply to you. This writing constitutes the entire agreement of the parties with respect to the subject matter hereof. No waiver or amendment shall be valid unless in writing signed by OWEN UP. If any term herein is held to be illegal or unenforceable, it shall be deemed severed from this limited warranty and the legality or enforceability of the remaining terms shall not be affected.

Updated as of 07 June 2018